Frequently asked questions

Money, coverage, skill set, training and getting projects finished. An outsourced team gives you broader expertise and better coverage than a single employee, for less.

Typically $40,000–$60,000 a year before benefits. Outsourcing firms usually deliver better service for less, because they have established processes and more resources to draw on.

Giving IT duties to existing staff usually backfires. When a problem goes beyond their expertise, wrong decisions lead to more downtime, unstable systems and a higher risk of data loss, and often a bigger bill to fix it later.

This often makes things harder. Attempted fixes beyond someone's knowledge can complicate the problem, making it slower and more expensive to resolve than if we'd handled it from the start.

Learning is valuable, but trial-and-error on business systems usually means more downtime, third-party costs and a real risk of losing data.

Regular maintenance costs far less than the downtime and lost productivity it prevents. We offer hourly rates, monthly packages, block time, direct billing for established clients and major credit cards. See billing & plans.

Yes. We support MICROS RES 3700, e7, 9700 and Simphony: programming, configuration, troubleshooting and hardware. See MICROS POS support.

Yes. Most issues can be resolved remotely. When we're on the phone with you, we'll ask you to visit our Remote Support page to connect. We're headquartered in the Los Angeles area and also provide on-site service.

No. The Micros Man is an independent IT company and is not affiliated with Oracle. That means direct, personal support across all your systems, not just one product.