Let's connect to your computer

Your technician will tell you which option to use. Not on the phone with us yet? Call 818-530-1135 first.

One-time support session

Most common

On the phone with a technician right now? Download the tool for your computer and read the session code to your technician. You'll see when we're connected, and you can end the session at any time.

Windows

Download for Windows

Click Download for Windows. The file downloads right away.
Open the downloaded SplashtopSOS file from your browser's downloads.
Read the 9-digit session code to your technician.

Mac

Download for Mac

Click Download for Mac, then open the downloaded file.
If your Mac asks, allow Screen Recording and Accessibility in System Settings.
Read the 9-digit session code to your technician.

Install the support app

Ongoing support

If your technician asks you to install our support app, use this. It installs once, so we can help you quickly whenever you need us.

Download the support app

Need help? Call 818-530-1135 or email support@themicrosman.com. Looking for other tools? See useful downloads.